Hiring - FOH & Admin

TangleWood Nature Estate, located 14 km's outside Potchefstroom, North West, focuses on camping, self-catering accommodation, day visitors, and boat launching onto Boskop Dam.  We also host informal self-catering functions and events. 

 

TangleWood is looking for a trustyworthy single person who is passionate about hospitality to join our small team. 

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GENERAL REQUIREMENTS​

• Driving License and own transport essential.

• Matric, preferably with a Degree or Diploma in Hospitality

• Bilingual (English and Afrikaans) with excellent communication skills (written and verbal)

• Must be able to work independently, sometimes under pressure, and as part of small multicultural team.

• Professional and well groomed, with a stable work history and contactable references. 

 

GENERAL REQUIREMENTS: 

• Requires minimum 2 years of experience, preferably in Guest House-Lodge-Camp Site in FOH/Reservations role. 

• Requires strong administrative skills and experience managing accommodation reservations.

• Experience using Nightsbridge. SAGE Accounting an advantage.

• Requires excellent client communication and interpersonal skills. Must be able to effectively deal with difficult situations, including guest feedback and complaints.

• Experience managing inventory, stock control, bank recons. 

• IT Skills: MS Word and Excel (essential)

• No Dependents - Non Smoker - Sober Habits.​​

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FOH, ADMIN (&HOUSEKEEPING) ROLE RESPONSIBILITIES

• Reservations/Bookings: Manage all aspects of Front of House, including client enquiries, reservations/bookings, answering calls and emails with professionalism and courtesy, assist with various administrative tasks.

• Guest Relations: Ensure smooth client check-ins and check-outs, process payments including cash, provide excellent service, resolve guest issues in coordination with owners and HOD’s.

• Financial Recons: Reconcile daily bank receipts and onsite purchases. 

• Stock Control: Manage inventory and stock orders for your assigned area of responsibility.

• Housekeeping: Stand in for Housekeeping (as required) 

• Teaming: Maintain effective team relationships, promote teamwork and open and clear communication.

• Social Media: Manage social media pages, create and schedule regular social media posts, respond to client enquiries and client feedback/reviews.

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PACKAGE & WORKING HOURS​

• Salary: Between 7-11k. Dependent on experience. Discussed after interview. 

• Accommodation: Candidate can either Live In or Live Out. (If Living In: Staff have the option of moving into a shared 3 bedroomed unfurnished staff house, or into a single room open plan flat with kitchenette and bathroom. 

• Transport: Staff responsible for own transport to / from work.  

• 45 hour working week, 5 days on and 2 off. Regular shifts required over weekends and public holidays.

• Staff Uniform: Provided

• Annual Leave: 21 Days

• Meals: 1 staff meal per day when on duty

• Starting Date: ASAP

 

INTERESTED?​

• Email cv to hiring@tanglewoodnatureestate.com or via whatsapp 068 609 8981

• Successful applicants will be contacted within 7 days of submitting their application.

• Please consider your application unsuccessful if not contacted in 7 days.​

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Closing Date: Position will remain advertised until succesfully filled.