BOOKING TERMS

Penalty - 1 Night only stay over weekends and school holidays.

There is an additional charge for one-night-only bookings, calculated per unit. Please remember to add this Extra charge when making an booking online.

Lodge Tents & Camping Stands: R120 per Unit
Luxury Tent & Pods: R200 per Unit

Minimum Stays

Pods & Luxury Tent: Minimum 2 night stay required over weekends,
All Units: We have a minimum 2 or 3 night stay will apply during peak camping periods, long weekends and selected holidays.
Note: The minimum stay requirement falls away five days before arrival date, after which clients can make one and or two night bookings via NightsBridge.

Additional Charges Per Day: Per Person & Per Vehicle

Our standard rates include your selected unit, entrance for 2 persons, and one vehicle only. Additional persons (including children) and vehicles are charged extra. Additional charges are per night, and rates will vary depending on the selected unit.

Camping Stands:

R40 Children: 0 - 11 Years

R80 Children: 12 Years & Older

R80 Adult(s)

R40 Each additional vehicle

Lodge Tents:

R120 Children: 0-18 Years

Pods:

R160 Children: 0-12 Years

Deposits & Booking Confirmations

Provisional bookings must be confirmed with a deposit payment within 48 hours of initial booking. Unconfirmed provisional bookings are automatically cancelled after 48 hours.
Once payment is made, please email your proof of payment (POP) to bookings@tanglewoodnatureestate.com.
Bookings are confirmed once payment has reflected in our bank account.
Full outstanding balance must be paid latest at checkin. Payments can be made onsite either in cash or card.
EFT Payments: Clients who elect to pay the outstanding balance by EFT must ensure their EFT payment is made earlier enough to clear into our bank account before check in.
TangleWood cannot be held responsible for cancelled bookings or unavailability due to the POP not being provided and the booking being cancelled.

Deposit Payments

EFT: Standard Bank, TangleWood, Account 281 829 861, Branch 052838
Card Payments: Cards are accepted via our YOCO payment platform using the attached link: https://pay.yoco.com/tanglewood
Please add your NB booking number as your payment reference.

Booking Date Changes, No Shows, Partial or Full Cancellations

Requests to move a confirmed booking date to a later date is deemed a booking cancellation. Standard cancellation terms and penalties will apply.

Penalty for Cancellations, Confirmed Booking Changes, No Shows, Late Arrivals etc

No Refund: Cancellation 14 days or less before Arrival: Total booking value is due on check in. 100% Penalty applies to No Shows, Late Arrivals, Early Departure, moving out of confirmed booking dates, partial and or full cancellation.
Refund 75% of amount paid: Cancellation > 30 days before Arrival.
Refund 50% of amount paid: Cancellation between 15 – 29 days before Arrival.
Full Refund: Hospitalisation or death of the primary client. (Primary client is the person who made the booking and in who's name is the booking.)

Check In & Check Out Times

Campsite Check In is from 2PM until office close (7PM Tuesday to Thursday & 9PM on Friday & Saturday).
Late Check In: Arrangements must be made in advance for a late check-in after gates close. Late check in will only be considered if the full outstanding payment was received in advance of arrival.
Check Out 10AM. Camper’s are welcome to remain on the property as day visitors (without additional charge) once they have been checked out of their tent/stand. All units must be vacated by 10AM to allow day staff access to clear and clean units.
Late Check Out & Fee: Late Checks can only be requested & will confirmed by the office on the day of checkout, subject to availability. Late Check Outs until 3PM will be charged a late checkout fee of 50% of the daily booking unit rate.

Stands, Water & Electricity

Camping Stands: Camping is only allowed in your designated stand(s) and customers select their specific stand at the time of booking.
Ground Sheets: Only perforated ground sheets are allowed to avoid damage to grassed stands.
Power: All stands/tents have access to one 15 Amp 220v plug point. Bring your own 15m extension cable.
- Stands 1 – 6: Located next to jetty, have power & shared cold-water taps. Suitable for customers who are up early as jetty can get busy/noisy from 5am on weekends. These stands are often water logged during our rainy season.
- Stands 7 – 35: Stands & tents are located 50m – 100m away from the water. Fishing from stands is not possible.

Lost /Damaged Camping Equipment

Customers are responsible to ensure all TangleWood camping equipment is checked back in by on-duty staff before departure.
Customers are liable for the replacement cost of any damaged or lost camping equipment and related fee's.

Pets

Pets are welcome and must be kept on a leash at all times.
Guests must clean up after their own pet.
Please ensure your pet does not pose a threat or become a nuisance, which includes constant barking.
Dogs are not allowed in TangleWood's Luxury Tent, buildings, on beds and furniture, in the beach volley ball court or swimming pools.
Clients are responsible for special cleaning fees and or replacement cost of any damaged furniture or linen caused by the clients pets.
We reserve the right to request your pet is removed from the property if deemed necessary.

Music, Noise and Groups

We offer a low noise campsite and no music is allowed, including via car radio, cell phone or other musical instrument and on duty staff will enforce this.
Be considerate to your fellow campers and refrain from rowdy behaviour from 22h00.
Our campsite is not suitable for noisy party groups and TangleWood does not take bookings from non-family groups, including bachelor parties or any other noisy party groups unless the property is booked out for exclusive use.

Family Groups and Accounts

Primary client is liable for all persons included in their booking, including payment of the full account. This means that the primary client is responsible to settle 1) all cancellation penalties and 2) damages for all guests included in their booking
The primary client is the person who's name is on the booking who receives/accepts the booking terms.
The full account balance for all units included in the booking must be settled before check in, and no guests will be allowed to check-in until the full account is settled.
To avoid delays, we suggest accounts with more than one unit is settled in full at least 72 hours before arrival to avoid delays.

Special Needs Facilities

Our facilities and pathways were not originally designed for special needs clients and moving around our terrain can be quite challenging.

Smoking & Fires

Smoking is NOT permitted in any of our tents or buildings, including bathrooms.
Fires are only allowed in your designated braai and must be kept a safe distance away from tents. All fires must be extinguishes before clients go to bed as we do experience very strong winds coming over the dam.
Refrain from throwing hot ash on the ground.

General

TangleWood is privately-owned. Right of admission is reserved.
Speed limit of 15km on the property. Take care of children and animals.
Generators are not allowed.
No swimming is allowed in Boskop Dam for safety reasons.
Proper swimming attire is required in the pool.
No glass, soap, shampoo, or other detergents allowed in the pool.
No pellet guns, air guns, archery, blow pipes, fireworks or quad bikes are allowed.
Please use the dustbins provided for all your garbage – including for cigarette butts and bottle tops.

Liability & Damages

Persons entering the property do so entirely at their own risk. TangleWood will not accept liability or responsibility for the death of, harm or injury to any person (including a claim for loss of support), or for the loss (including pure economic loss) or destruction of or damage/s to any property or possessions from any cause whatsoever and howsoever arising.
TangleWood will not be liable for any failure to provide (or delay in providing), facilities or services because of events outside of our control.
TangleWood reserves the right to hold a guest liable for any loss or damage to property, fixtures, and fittings, including for items hired for their use and guests may also be held liable for injury to any person arising from the guest’s actions.
Vandalism, drunken or aggressive behaviour will not be tolerated and guests will be asked to leave. Refunds are not given to evicted persons.

Back

Campsite Map

BOOKING TERMS

​

Minimum Stays

Additional Charges Per Day: Per Person & Per Vehicle

Our standard rates include your selected unit, entrance for 2 persons, and one vehicle only. Additional persons (including children) and vehicles are charged extra. Additional charges are per night, and rates will vary depending on the selected unit.

Camping Stands:

R40 Children: 0 - 11 Years

R80 Children: 12 Years & Older

R80 Adult(s)

R40 Each additional vehicle

Lodge Tents:

R120 Children: 0-18 Years

Pods:

R160 Children: 0-12 Years ​​

​

Deposits & Booking Confirmations

Provisional bookings must be confirmed with a deposit payment within 48 hours of initial booking. Unconfirmed provisional bookings are automatically cancelled after 48 hours.

Once payment is made, please email your proof of payment (POP) to bookings@tanglewoodnatureestate.com.

Bookings are confirmed once payment has reflected in our bank account.

Full outstanding balance must be paid latest at checkin. Payments can be made onsite either in cash or card.

EFT Payments: Clients who elect to pay the outstanding balance by EFT must ensure their EFT payment is made earlier enough to clear into our bank account before check in.

TangleWood cannot be held responsible for cancelled bookings or unavailability due to the POP not being provided and the booking being cancelled.

​

Deposit Payments

EFT: Standard Bank, TangleWood, Account 281 829 861, Branch 052838

Card Payments: Cards are accepted via our YOCO payment platform using the attached link: https://pay.yoco.com/tanglewood

Please add your NB booking number as your payment reference.

​

Booking Date Changes, No Shows, Partial or Full Cancellations​

Penalty for Cancellations, Confirmed Booking Changes, No Shows, Late Arrivals etc​​

No Refund: Cancellation 14 days or less before Arrival: Total booking value is due on check in. 100% Penalty applies to No Shows, Late Arrivals, Early Departure, moving out of confirmed booking dates, partial and or full cancellation.

Refund 75% of amount paid: Cancellation > 30 days before Arrival.

Refund 50% of amount paid: Cancellation between 15 – 29 days before Arrival.

Full Refund: Hospitalisation or death of the primary client. (Primary client is the person who made the booking and in who's name is the booking.)

​

Check In & Check Out Times​

Campsite Check In is from 2PM until office close (7PM Tuesday to Thursday & 9PM on Friday & Saturday).

Late Check In: Arrangements must be made in advance for a late check-in after gates close. Late check in will only be considered if the full outstanding payment was received in advance of arrival.

Stands, Water & Electricity

Camping Stands: Camping is only allowed in your designated stand(s) and customers select their specific stand at the time of booking.

Ground Sheets: Only perforated ground sheets are allowed to avoid damage to grassed stands.

Power: All stands/tents have access to one 15 Amp 220v plug point. Bring your own 15m extension cable.

Stands 1 – 6: Located next to jetty, have power & shared cold-water taps. Suitable for customers who are up early as jetty can get busy/noisy from 5am on weekends. These stands are often water logged during our rainy season.

Stands 7 – 35: Stands & tents are located 50m – 100m away from the water. Fishing from stands is not possible.

​Lost /Damaged Camping Equipment

Customers are responsible to ensure all TangleWood camping equipment is checked back in by on-duty staff before departure.

Customers are liable for the replacement cost of any damaged or lost camping equipment and related fee's.

Pets

Pets are welcome and must be kept on a leash at all times.

Guests must clean up after their own pet.

Please ensure your pet does not pose a threat or become a nuisance, which includes constant barking.

Dogs are not allowed in TangleWood's Luxury Tent, buildings, on beds and furniture, in the beach volley ball court or swimming pools.

Clients are responsible for special cleaning fees and or replacement cost of any damaged furniture or linen caused by the clients pets.

We reserve the right to request your pet is removed from the property if deemed necessary.

Music, Noise and Groups

We offer a low noise campsite and no music is allowed, including via car radio, cell phone or other musical instrument and on duty staff will enforce this.

Be considerate to your fellow campers and refrain from rowdy behaviour from 22h00.

Our campsite is not suitable for noisy party groups and TangleWood does not take bookings from non-family groups, including bachelor parties or any other noisy party groups unless the property is booked out for exclusive use.

​

Family Groups and Accounts​

Primary client is liable for all persons included in their booking, including payment of the full account. This means that the primary client is responsible to settle 1) all cancellation penalties and 2) damages for all guests included in their booking

The primary client is the person who's name is on the booking who receives/accepts the booking terms.

The full account balance for all units included in the booking must be settled before check in, and no guests will be allowed to check-in until the full account is settled.

To avoid delays, we suggest accounts with more than one unit is settled in full at least 72 hours before arrival to avoid delays.

​

Special Needs Facilities

Our facilities and pathways were not originally designed for special needs clients and moving around our terrain can be quite challenging.

Smoking & Fires

Smoking is NOT permitted in any of our tents or buildings, including bathrooms.

Fires are only allowed in your designated braai and must be kept a safe distance away from tents. All fires must be extinguishes before clients go to bed as we do experience very strong winds coming over the dam.

Refrain from throwing hot ash on the ground.

​

General

TangleWood is privately-owned. Right of admission is reserved.

Speed limit of 15km on the property. Take care of children and animals.

Generators are not allowed.

No swimming is allowed in Boskop Dam for safety reasons.

Proper swimming attire is required in the pool.

No glass, soap, shampoo, or other detergents allowed in the pool.